{"id":490,"date":"2026-08-14T14:09:25","date_gmt":"2026-08-14T14:09:25","guid":{"rendered":"https:\/\/mepego.com.co\/?page_id=490"},"modified":"2026-08-26T09:31:51","modified_gmt":"2026-08-26T09:31:51","slug":"politica-de-derecho-de-retracto","status":"publish","type":"page","link":"https:\/\/mepego.com.co\/en\/politica-de-derecho-de-retracto\/","title":{"rendered":"Right of First Refusal Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"490\" class=\"elementor elementor-490\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7d4732 e-flex e-con-boxed e-con e-parent\" data-id=\"f7d4732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77b2a1e elementor-widget elementor-widget-heading\" data-id=\"77b2a1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Right of First Refusal Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a346234 elementor-widget elementor-widget-text-editor\" data-id=\"a346234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>MEPEGO EU<\/strong><br \/><strong>Version:<\/strong> 1.0<br \/><strong>Effective Date:<\/strong> August 1, 2026<\/p><h2>1. Purpose<\/h2><p class=\"isSelectedEnd\">This Policy sets forth the conditions and procedure for exercising the <strong>right of first refusal<\/strong> With regard to purchases made electronically through MEPEGO EU, in accordance with Article 47 of Law 1480 of 2011 (Consumer Protection Act) and other applicable Colombian regulations.<\/p><h2>2. What is the right of first refusal?<\/h2><p class=\"isSelectedEnd\">The right of withdrawal is the consumer\u2019s right to unilaterally terminate a contract entered into through e-commerce channels, without having to justify their decision, provided that the withdrawal is made within the time limit and meets the conditions established by Colombian law.<\/p><h2>3. Deadline for Exercising the Right of First Refusal<\/h2><p class=\"isSelectedEnd\">In accordance with Article 47 of Law 1480 of 2011, the consumer may exercise the right of withdrawal within <strong>five (5) business days following delivery of the product<\/strong>, provided that the transaction in question is one to which this right legally applies.<\/p><p class=\"isSelectedEnd\">The application must be submitted within the time limit established by current law.<\/p><h2>4. Conditions for Exercising the Right of First Refusal<\/h2><p class=\"isSelectedEnd\">To exercise the right of withdrawal, the product must be returned in accordance with the conditions established by applicable law. Specifically, it must:<\/p><ul data-spread=\"false\"><li>It has not been used.<\/li><li>Be in good condition.<\/li><li>Keep the original labels, if applicable.<\/li><li>Keep the original packaging, when applicable.<\/li><li>Include any accessories and manuals, if applicable.<\/li><li>Must not show any modifications, alterations, or damage attributable to the consumer.<\/li><\/ul><p class=\"isSelectedEnd\">The consumer must allow the product to be inspected when necessary to verify compliance with the conditions applicable to the exercise of the right of withdrawal.<\/p><h2>5. Products Excluded from the Right of Withdrawal<\/h2><p class=\"isSelectedEnd\">In accordance with the exceptions set forth in Colombian law, the right of first refusal shall not apply, among other cases, to:<\/p><ul data-spread=\"false\"><li>Products manufactured according to the customer's specifications.<\/li><li>Custom products.<\/li><li>Products manufactured according to special specifications requested by the customer.<\/li><li>Goods that, by their nature, cannot be returned or are likely to deteriorate or expire rapidly, where applicable.<\/li><li>Products whose deterioration or damage is attributable to the consumer.<\/li><\/ul><p class=\"isSelectedEnd\">Applicable exclusions will be determined based on the nature of the product and the applicable legal provisions.<\/p><h2>6. Procedure for Exercising the Right of First Refusal<\/h2><p class=\"isSelectedEnd\">Consumers who wish to exercise their right of withdrawal must notify MEPEGO EU of their decision within the established legal timeframe via email at:<\/p><p class=\"isSelectedEnd\"><a href=\"mailto:mepegoeu@gmail.com\"><strong>mepegoeu@gmail.com<\/strong><\/a><\/p><p class=\"isSelectedEnd\">The application must include, to the extent possible, the following information:<\/p><ul data-spread=\"false\"><li>Full name.<\/li><li>Identification document.<\/li><li>Order number.<\/li><li>Date of purchase.<\/li><li>Product purchased.<\/li><li>Express declaration of the intention to exercise the right of retraction.<\/li><li>Additional information to identify the purchase and process the return.<\/li><\/ul><p class=\"isSelectedEnd\">MEPEGO EU may request additional information when necessary to verify the purchase and properly process the request.<\/p><h2>7. Product Return<\/h2><p class=\"isSelectedEnd\">Upon receipt of the withdrawal request, MEPEGO EU will inform the consumer of the instructions and the address to which the product must be sent.<\/p><p class=\"isSelectedEnd\">The consumer must return the product under the conditions established by applicable legislation and within the corresponding timeframe.<\/p><p class=\"isSelectedEnd\">Transportation costs associated with the return of the product shall be borne by the consumer, in accordance with applicable legal provisions.<\/p><h2>8. Refund<\/h2><p class=\"isSelectedEnd\">Once the product has been received and compliance with the legal conditions for exercising the right of withdrawal has been verified, MEPEGO EU will issue a refund within the timeframe established by Colombian legislation.<\/p><p class=\"isSelectedEnd\">The refund will be made using the same payment method employed by the consumer, where possible, or through the appropriate mechanism or one agreed upon by the parties.<\/p><p class=\"isSelectedEnd\">MEPEGO EU may request the information strictly necessary to process the refund when the payment method used so requires.<\/p><h2>9. Product verification<\/h2><p class=\"isSelectedEnd\">MEPEGO EU may inspect the received product to verify compliance with the conditions applicable to the exercise of the right of withdrawal.<\/p><p class=\"isSelectedEnd\">During this review, it will be possible to verify, among other aspects, that:<\/p><ul data-spread=\"false\"><li>The product has not been used.<\/li><li>It is complete.<\/li><li>Maintain its original conditions and characteristics.<\/li><li>Include the corresponding accessories, labels, and items, where applicable.<\/li><li>It must not show damage, modifications, or deterioration attributable to the consumer.<\/li><\/ul><p class=\"isSelectedEnd\">The review will be conducted taking into account the nature of the product and the provisions established in Colombian legislation.<\/p><h2>10. Customer service channels<\/h2><p class=\"isSelectedEnd\">To exercise the right of withdrawal or make inquiries regarding this policy, the consumer may contact MEPEGO EU through the following channels:<\/p><p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:mepegoeu@gmail.com\">mepegoeu@gmail.com<\/a><br \/><strong>Celular:<\/strong> (+57) 350 437 5153<br \/><strong>Address:<\/strong> Calle 62 No. 3A &#8211; 26, Bogot\u00e1 D.C., Colombia<\/p><h2>11. Validity<\/h2><p class=\"isSelectedEnd\">This Right of Withdrawal Policy comes into effect on <strong>August 1, 2026<\/strong> and shall remain in effect unless modified or updated by MEPEGO EU.<\/p><p>Any modification will be published on the MEPEGO EU website and will apply in accordance with applicable legal provisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de derecho de retracto MEPEGO EUVersi\u00f3n: 1.0Fecha de entrada en vigencia: 1 de agosto de 2026 1. Objeto La presente Pol\u00edtica establece las condiciones y el procedimiento para el ejercicio del derecho de retracto respecto de las compras realizadas por medios electr\u00f3nicos a trav\u00e9s de MEPEGO EU, de conformidad con el art\u00edculo 47 de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-490","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/pages\/490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/comments?post=490"}],"version-history":[{"count":1,"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/pages\/490\/revisions"}],"predecessor-version":[{"id":1278,"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/pages\/490\/revisions\/1278"}],"wp:attachment":[{"href":"https:\/\/mepego.com.co\/en\/wp-json\/wp\/v2\/media?parent=490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}